Telstra customers received erroneous or delayed missed-call and voicemail alerts after a MessageBank system issue that the telco said it was working to resolve.

What it means

Telstra customers across Australia are receiving a flood of false SMS missed-call and voicemail notifications for calls that never occurred, after a glitch in the company's MessageBank system sent delayed alerts all at once. Telstra has confirmed the issue, ruled out a cyber hack, and said it is working to resolve it.

Accuracy & sourcesGrounded

The claim is well-founded, based on multiple credible news outlets (ABC News, 7NEWS, news.com.au, etc.) that cite Telstra's own public statement acknowledging the MessageBank glitch. The provenance is aggregated/secondary, but the reporting sits close to the primary source (Telstra's admission).

How new

Genuinely new: reported on 4 November 2026, the same day the glitch occurred and was acknowledged by Telstra.

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